Privacy notice

Who to contact

Pair Studio is responsible for the personal information used to operate this store. Contact support@pairstudio.space or +966 5 4807 5738 for privacy questions, requests or complaints. Our website is https://pairstudio.space.

Information we collect

Account information includes your email address, user ID, authentication records, name, optional phone number and optional profile photo. Authentication is handled by Supabase Auth. Never send your password or verification codes to support.

Shopping information includes saved pairs, bag contents, currency preferences, orders, prices, reviews, cancellations and return requests. Delivery information includes recipient names, addresses, phone numbers and instructions. Historical orders may retain delivery-address snapshots after a saved address changes.

We also process support correspondence, account-deletion requests and notification preferences. Hosting and authentication providers can process IP addresses, connection information, request logs and security records. Device storage holds session information, appearance, currency and onboarding preferences.

How we use information

We use information to provide accounts and shopping features, process and deliver orders, handle support, returns and refunds, protect accounts, prevent misuse and meet legal obligations. We process it on grounds permitted by applicable law, including consent where required, providing requested services and fulfilling legal obligations.

Required account and delivery fields are needed to provide those services. Without them we may be unable to create an account or complete an order. You can browse without signing in. Profile photos are optional. Promotional campaigns require the appropriate permission before activation.

Payments and refunds

Checkout currently supports cash on delivery. The app does not collect card numbers, card security codes or banking passwords. For an approved COD refund, support may request the beneficiary name and bank details needed for a transfer. We never need your password, card PIN or one-time banking codes.

Providers and sharing

Supabase supplies authentication, database and storage services. Hosting, communication, delivery and refund providers receive information needed for their tasks. External product-image hosts may receive connection information when images load. Public reviews can be visible to other shoppers; do not include private contact or payment details in them.

We may disclose information when required by law or to address fraud, security threats or legal claims. Providers may process information outside your country. Transfers must meet applicable legal requirements and appropriate safeguards. Contact us for information about the providers and arrangements applicable to your data.

Security and retention

We use access controls and encrypted connections. Native sessions use device secure storage; web sessions use browser storage. No method eliminates all risk. Protect your device and email account and contact us if you suspect unauthorized access.

Account information is kept while needed for your account, subject to valid deletion requests and lawful retention. Order, refund and tax records are kept for applicable accounting, tax, dispute and legal-obligation periods. Support records are kept while needed to resolve the matter and related claims. Security logs and backups follow provider retention and recovery schedules.

We assess destruction or anonymization when the purpose for retention ends. If particular records cannot be deleted, we explain the reason and applicable period. Deleting the app does not itself delete server-side data or your account.

Your rights and choices

Subject to applicable law, you may request information about processing, access or a copy, correction, destruction, and withdrawal of consent where processing relies on consent. You can edit profile details and saved addresses, remove your photo and update preferences in the app. Withdrawal does not affect processing already lawfully completed.

Email support@pairstudio.space to make a request. We may need proportionate identity verification. We aim to acknowledge requests within 2 business days and respond within 30 calendar days, or the period required by law. We explain any lawful extension. You may also complain to the relevant data-protection authority.

Request account deletion at You → Manage account → Delete account, or email support without installing the app. The operator processes requests; submission is not confirmation of completed deletion. See our account-deletion information for details.

Device permissions and children

Profile photos use the system photo picker. The app does not need camera, microphone, location or contacts access. Essential local storage supports sessions and preferences. No advertising or behavioral analytics SDK is included in this app version; infrastructure services can still keep technical logs.

Shopping is intended for adults able to enter into a purchase. A parent or guardian should make purchases for a child. Contact us if you believe a child supplied personal information without appropriate involvement.

Updates

We may update this notice as the service changes. The effective date identifies this version. Additional notice or consent will be provided where required.

Here to help.