Shipping, returns & refunds

Delivery within Saudi Arabia

Standard delivery costs SAR 20 per order to a supported Saudi address. Cash on delivery is available through the configured delivery service. International delivery is not offered at launch.

Dispatch normally takes 1–2 business days after confirmation. Estimated transit is 3–7 business days after dispatch. Business days are Sunday–Thursday, excluding Saudi public holidays. If an address cannot be served or a material delay occurs, we contact you with the available options.

Provide a complete address and reachable phone number. Follow recorded progress in You → Orders. Contact support@pairstudio.space or +966 5 4807 5738 for late, lost, damaged or incorrect deliveries. We do not charge for another delivery attempt without explaining the cost and obtaining your agreement.

Your 14-day return window

For a change-of-mind return, contact us within 14 calendar days of recorded delivery. Items must be unused and in original condition with tags, packaging and included accessories. Try shoes indoors on a clean surface.

This standard window and condition rule does not limit mandatory rights for defective, incorrect or nonconforming goods. Contact support even if the app’s return button is unavailable or the standard window has ended.

How to return a pair

Open You → Orders, choose the delivered order and select Request a return. Select the item and explain the reason, or contact support with your order number. We review the request and provide the return address and instructions. Do not send a parcel before receiving those instructions.

For a change-of-mind return, you pay the disclosed return-delivery cost and arrange the approved tracked return. There is no undisclosed restocking fee. For an incorrect or defective item, we arrange or reimburse reasonable approved return delivery. Keep your tracking receipt.

We aim to inspect returns within 3 business days of receipt and communicate the outcome. If a request is declined, we explain why and how to ask support for further review.

Refunds and exchanges

After approval following inspection, we process COD refunds by bank transfer within 7 business days. The beneficiary must be verified with the customer. Bank processing can add time after the transfer is sent. We request only the details needed for the transfer, never a password, card PIN or banking one-time code.

For voluntary change-of-mind returns, original delivery charges are not refunded unless applicable law requires it. For incorrect or defective items, we cover appropriate return costs and refund applicable product and delivery charges as required by law. Partial-order refunds are assessed for the affected items.

Direct exchanges are not currently offered in the app. Request a return and place a separate order for the preferred size, subject to stock. This does not affect any legally required replacement remedy.

Cancellation and help

Cancel in the app while your order is eligible, or contact support after dispatch. Cancellation, refund and other remedies for delayed or failed delivery remain available as required by applicable law.

Email support@pairstudio.space or call +966 5 4807 5738. Include the order number and a short explanation, without passwords or banking security codes.

Here to help.